Missouri VA Directors Talk Veterans Care & Services with McCaskill Senator, VA directors discuss access to high quality care, importance of filling vacancies, results of Veterans’ Customer Satisfaction Program
PoliticalNews.me - Mar 15,2017 - Missouri VA Directors Talk Veterans Care & Services with McCaskill
Senator, VA directors discuss access to high quality care, importance of filling vacancies, results of Veterans’ Customer Satisfaction Program
WASHINGTON – U.S. Senator Claire McCaskill sat down with the directors from major Missouri Veterans Affairs facilities and the Heartland Veterans Integrated Service Network to discuss the importance of veterans’ access to quality, timely health care and benefits.
“It’s critical we ensure our thousands of veterans across Missouri receive the high quality healthcare they’ve earned,” said McCaskill, the daughter of a World War II veteran and senior member of the Armed Services Committee. “We’ve made big strides to improve care, expand personnel, and shorten wait times, but we owe our veterans even better, and I was glad to have the opportunity talk to Missouri’s VA leaders about how to get there.”
After repeated urging from McCaskill, the VA last year announced the installation of a permanent medical director at the St. Louis VA—a position which had been vacant for years, after the VA failed six times to secure a permanent director. And McCaskill has helped lead efforts to address medical workforce shortages at the VA with the Delivering Opportunities for Care and Services for Veterans Act, which would eliminate red tape that hinders reform and impacts care, and helps create initiatives to better leverage the VA workforces—as well as builds on the reforms enacted into law through the Veteran’s Access, Choice, and Accountability Act.
McCaskill also discussed the results of her Veterans’ Customer Satisfaction Program, which has allowed veterans to share timely, confidential feedback about their VA health care visits, and helps provide oversight and accountability for VA health care facilities. It found that St. Louis, Kansas City, and Columbia region hospitals saw increases across-the-board in every category. Veterans seeking to participate in the Veterans’ Customer Satisfaction Program can visit McCaskill’s website, McCaskill.senate.gov/VCSP, and complete the confidential survey. Responses can be submitted after each health care visit.
Acknowledging her recent work to support area veterans in expanding service at the Salem Veterans Clinic, the American Legion Post 99 presented McCaskill with a Citation for Meritorious Service. In a letter accompanying the Citation, Richard L. LaBrash, Chaplain and Veterans Advocate for American Legion Post 99, wrote that McCaskill’s letter to the VA “made a statement about how you feel about the Missouri veterans. I am most pleased you have taken appropriate action upon learning the desires of the people of our area and the veterans concerns.”